Family Martial Arts Centres – Privacy Policy

Last updated: 24 August 2026

Family Martial Arts Centres (“FMAC”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, enquire about classes, complete an online or social-media enquiry form, book a trial, become a student, or otherwise interact with Family Martial Arts Centres.

1. Who We Are

Family Martial Arts Centres is a network of martial arts schools operating at locations across the UK.

For the purposes of UK data protection law, the organisation responsible for your personal information will normally be:

FMAC Franchise Ltd
Trading as Family Martial Arts Centres
Admin Office 95 Bolton Rd Bury BL8 2AH

Email: **info@familymartialartscentres.com **

Individual Family Martial Arts Centres may be operated by franchisees or other authorised local operators. Where appropriate, your information may be provided to the operator of your nearest or selected centre so that they can respond to your enquiry and provide the services you have requested.

2. Information We Collect

Depending on how you interact with us, we may collect information including:

  • your name;
  • email address;
  • telephone number;
  • town, postcode or area;
  • the FMAC centre you are interested in;
  • information about the type of classes you are interested in;
  • information you provide when arranging a free trial or joining a programme;
  • the name and age of a child where a parent or guardian is making an enquiry on their behalf;
  • communications between you and FMAC or a local centre;
  • information submitted through our websites, enquiry forms or social-media advertising; and
  • technical information relating to use of our websites, such as cookies, device information and website usage data.

We only ask for information that is reasonably necessary for the relevant purpose.

3. How We Collect Your Information

We may collect information directly from you when you:

  • complete a form on one of our websites;
  • complete a Facebook, Instagram or other social-media enquiry form;
  • request a free trial;
  • telephone, email or message us;
  • contact one of our local centres;
  • enrol as a student;
  • attend an event or promotion; or
  • otherwise provide information to us.

We may also receive information through service providers that help us operate our websites, advertising, communications and customer-management systems.

4. How We Use Your Information

We may use your personal information to:

  • respond to your enquiry;
  • identify your nearest or most appropriate Family Martial Arts Centre;
  • provide local class times and availability;
  • arrange a free trial or introductory session;
  • contact you about an enquiry you have made;
  • administer student memberships and classes;
  • provide customer service;
  • communicate important information relating to classes, events or membership;
  • improve our services, websites and advertising;
  • measure the effectiveness of our marketing;
  • maintain appropriate business and financial records;
  • comply with our legal and regulatory obligations; and
  • where permitted, tell you about relevant FMAC programmes, events, offers or services.

5. Facebook, Instagram and Other Social-Media Enquiries

We advertise Family Martial Arts Centres through platforms including Facebook and Instagram.

If you complete an enquiry or Instant Form through one of these platforms, the information you submit will be provided to Family Martial Arts Centres so that we can respond to your request.

For example, if you request information about our free martial arts trial, we may use the information you provide to:

  • identify your nearest FMAC centre;
  • send you appropriate class times;
  • contact you to arrange your trial; and
  • pass your enquiry to the relevant local FMAC centre or authorised operator so that they can assist you.

The social-media platform will also process information in accordance with its own privacy policy.

6. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may rely upon:

Taking steps at your request or performing a contract – for example, where you ask us to arrange a trial or where you become an FMAC student.

Legitimate interests – where it is reasonably necessary to operate and improve our business, respond to enquiries, provide customer service, administer our centres, prevent misuse and understand the effectiveness of our services and advertising, provided those interests do not override your rights and interests.

Consent – where we specifically ask you to consent to a particular use of your information.

Legal obligation – where we need to retain or process information to comply with the law.

Where consent is required for electronic direct marketing, we will ask for it separately where appropriate. You can withdraw marketing consent or unsubscribe from marketing communications at any time.

7. Sharing Your Information With Local FMAC Centres

Family Martial Arts Centres operates through a network that may include company-operated centres, franchisees and authorised local operators.

If you make an enquiry, we may share your contact information and enquiry details with the FMAC centre that serves your area or the centre you have selected.

This allows the local team to contact you, provide class information and arrange your trial.

We only share information that is reasonably necessary for this purpose.

8. Other Organisations We May Share Information With

We may also use trusted organisations that provide services such as:

  • website hosting;
  • email and communications;
  • customer and membership management;
  • online forms;
  • payment processing;
  • IT and data storage;
  • advertising and analytics;
  • accounting and professional services; and
  • social-media and advertising platforms.

These organisations may process personal information on our behalf or, in some circumstances, act as separate data controllers.

We do not sell your personal information.

9. International Transfers

Some technology, website, email, advertising or cloud-service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and regulatory requirements.

If you make an enquiry but do not become a student, we will not retain your information indefinitely.

If you become a student, we may retain appropriate membership, payment and other records for longer periods where necessary for legitimate business or legal purposes.

We periodically review information that we hold and securely delete or anonymise information that is no longer required.

11. Children’s Information

Many Family Martial Arts Centres programmes are designed for children.

Where a child is under the appropriate age to make an enquiry or enrol independently, we normally collect information through their parent or guardian.

We aim to collect only the information about children that is necessary to provide our martial arts programmes safely and effectively.

We do not knowingly use children’s personal information for unrelated direct marketing.

12. Marketing

We may contact you in connection with an enquiry you have made or a service you have requested.

Where required by law, we will obtain appropriate consent before sending electronic direct marketing.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option contained in the communication or by contacting us.

Stopping marketing communications will not prevent us from contacting you about an existing membership, booking, trial or other service where necessary.

13. Cookies and Website Analytics

Our websites may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use our websites and measure advertising effectiveness.

Where consent is required for non-essential cookies or similar technologies, visitors will be given an appropriate choice.

Further information may be provided through our website cookie notice or cookie settings.

14. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Access to personal information is restricted to people and organisations that reasonably need it for the purposes described in this Privacy Policy.

15. Your Data Protection Rights

Depending upon the circumstances, UK data protection law gives you rights relating to your personal information, including the right to:

  • ask for access to personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your information in certain circumstances;
  • ask us to restrict how your information is used;
  • object to certain uses of your information, including direct marketing;
  • ask for certain information to be transferred to you or another organisation; and
  • withdraw consent where we rely upon consent.

You have the right to object at any time to the use of your personal information for direct marketing.

To exercise your rights, please contact us using the details below.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk

17. Contact Us

If you have questions about this Privacy Policy or how Family Martial Arts Centres handles personal information, please contact:

Family Martial Arts Centres
Admin Office – 95 Bolton Rd, Bury BL8 2AH

Email: info@familymartialartscentres.com

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations or legal requirements.

The latest version will be published on our website and the “Last updated” date shown at the top will be amended accordingly.